At Trustify Store, we strive to provide our customers with high-quality products and excellent customer service. We understand that there may be times when you need to return a product or request a refund. This Refund and Returns Policy outlines our policies and procedures for returns and refunds.

Returns

We accept returns for products that are defective or damaged upon receipt. You must contact us within three days of receiving your order to request a return. To be eligible for a return, the product must be in its original packaging and in the same condition that you received it.

How to Request a Return

To request a return, please contact our customer support team at support@trustifystore.com. Please provide your order number and a description of the issue with the product. We will provide you with a return authorization number and instructions on how to return the product.

Shipping Costs

If you are returning a product due to an error on our part, we will cover the cost of shipping. If you are returning a product due to a defect or damage, you will be responsible for the cost of shipping. <h3>Refunds</h3> We do not offer refunds for returned products. Instead, we will replace the defective or damaged product with a new one at no additional cost to you.

Exceptions

We do not accept returns or refunds for products that have been used, opened, or damaged due to customer misuse or neglect. We reserve the right to refuse any return or refund request at our discretion.

Shipping and Delivery

We ship our products to customers in Nigeria and other countries specified on our website. We provide estimated shipping times on our website, but we cannot guarantee that your order will be delivered within a specific timeframe. We are not responsible for any customs or import duties that may be charged on international orders.

Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please visit our Contact Us page to get in touch with us. We are here to assist you and look forward to hearing from you.

Thank you for choosing Trustify Store. We appreciate your business!